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Privacy Policy
Welcome to StitchHaus! Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website stitchaus.com and make purchases.
1. Information We Collect
When you use our website, we may collect the following types of personal data:
1.1 Information You Provide to Us
- Account Information: When you create an account, we collect your name, email address, phone number, and password.
- Order Information: When you place an order, we collect your name, phone number, delivery address, and payment details.
- Customer Support: If you contact us, we may collect information related to your inquiry.
1.2 Information We Collect Automatically
- Device & Browsing Information: We collect details such as your IP address, browser type, and pages visited.
- Cookies & Tracking Technologies: We use cookies to improve your shopping experience and personalize your interactions.
2. How We Use Your Information
We use your information for the following purposes:
- Order Processing & Delivery – To process your purchases and deliver products across Lebanon.
- Customer Support – To assist you with orders, returns, and inquiries.
- Marketing & Promotions – To send updates, offers, and promotions (you can opt out anytime).
- Website Improvement – To analyze traffic and enhance the user experience.
- Legal & Security Reasons – To prevent fraud, enforce our terms, and comply with regulations.
3. How We Share Your Information
We do not sell your personal information. However, we may share data with:
- Delivery Partners – To ensure smooth order fulfillment.
- Payment Providers – To process transactions securely.
- Legal Authorities – If required by law or to prevent fraud.
4. Payment & Security
All payments on StitchHaus are processed securely. We do not store your credit/debit card details. Transactions are handled through [insert payment provider, e.g., PayPal, Stripe, Bank Transfers].
We use SSL encryption and industry-standard security measures to protect your data.
5. Your Rights & Choices
You have the right to:
- Access Your Data – Request the information we have about you.
- Modify Your Data – Update your account details at any time.
- Delete Your Data – Request account or order history deletion.
- Opt-Out of Marketing – Unsubscribe from promotional emails anytime.
To exercise these rights, contact us at [your email].
6. Cookies & Tracking
We use cookies to:
- Save your cart and preferences.
- Improve website performance.
- Show personalized ads (only if applicable).
You can manage cookies in your browser settings.
7. Third-Party Services
Our website may contain links to third-party sites (e.g., social media, payment gateways). We are not responsible for their privacy policies, so we encourage you to review them.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted here, and if significant, we will notify you via email.
Frequently Asked Questions
What payment methods do you accept?
At StitchHaus, we keep it simple and secure! We currently accept credit card payments and cash on delivery (COD) for a hassle-free shopping experience. Whether you prefer paying online or handing over the cash when your order arrives, we’ve got you covered
How long does shipping take?
We know you’re excited to get your hands on your custom piece, and we’re just as excited to deliver it! Our shipping across Lebanon typically takes 5 to 10 days—because good things take time. We’re always working on ways to speed things up while keeping quality at its best, so hang tight, and we’ll get your order to your doorstep as fast as we can!
Do you offer international shipping?
Right now, we’re proudly limited to Lebanon—we’re keeping it local and making sure every order reaches you fast and hassle-free. But who knows? Maybe one day, StitchHaus will take over the world (or at least ship to it 😉). Stay tuned!
What is your return policy?
Since each piece is custom-made just for you, we don’t accept returns—but we’re here to make sure you love what you get! If there’s ever an issue with your order, reach out, and we’ll do our best to help.
How can I update my personal information?
To update your personal information, please go to your account settings and edit the relevant fields. Make sure to save the changes before exiting.
How can I contact customer support?
If you have any questions or need assistance, please don’t hesitate to reach out to our customer support